![]() Let’s say your upfront reservation price was $25. One reason is that the reservation pricing system may not correctly predict the best market price at the time of the ride, resulting in a scheduled ride that doesn’t pay the driver as much as other rides. Some drivers cancel reservations or never accept them to begin with. The benefits of Uber Reserve come with some drawbacks for drivers. What’s going on? Some Uber drivers don’t like reservations: Why your reservation is getting cancelled ![]() It’s easy to find stories from upset passengers who had drivers cancel reservations at the last minute. There’s a very good chance that the driver will show up if you reserve a ride and get pre-matched with a driver.īut remember that Uber drivers are independent contractors and are free to cancel your ride with little or no penalty. If Uber doesn’t guarantee that a driver will accept your request, how reliable can reservations be? Your ride is confirmed once you receive your driver details.” There’s an important section in the terms and conditions for Uber reservations: “ Uber doesn’t guarantee a driver will accept your ride request. ![]() Example of cancel fees & wait times in Los Angeles Ride Type You can also cancel for free if your driver is going to be 10+ minutes late when they are matched with you. You will be charged a cancellation fee if you cancel less than 60 minutes before your reservation. You can cancel a reserved ride for free up to 60 minutes before your reservation. Cancel fees and wait time for reserved rides Driver rematching with Uber Reserve has proved to be more reliable for passengers. Under the older system, there was a greater chance that no drivers would accept your ride during a busy time. You’ll know if you’re using the older system if there’s no information about upfront driver matching. That scheduling system is still active in some markets. Uber did not attempt to match you with a driver when you first scheduled the ride. In the past, Uber had a scheduling feature that only sent out an automated request a few minutes before your scheduled time. The old scheduling system (still active in some markets) If your reserved ride seems expensive, try placing the reservation at different times of the day to see if the price changes. Uber doesn’t say exactly how reservation fees or upfront prices are calculated, so there’s not much you can do to figure out how to get a better price. If your scheduled ride seems more expensive than expected, it’s because of the reservation fee that is added to every scheduled ride. Typically the upfront price will stay the same as long as the ride isn’t significantly longer than the initial estimate. Your upfront price will only change if your trip ends up being much longer than expected, or if you change the destination. Reserved rides include a ‘reservation fee.’ The reservation fee is a variable charge that riders pay to compensate drivers for the additional wait time with reservations. The system creates a price for your ride by using market data to predict the appropriate cost on the day and time that you schedule. You will see an upfront price estimate when you book your reservation. Find your scheduled ride in the Activity section of the app How much do reserved rides cost?
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